MEET THE TEAM
JOIN OUR TEAM
Kelli's Guest Profile
Thank you for completing the guest profile. This will help me to guarantee your best possible experience for you today and for all future visits. I will keep this securely in your online client file and it will not be shared with any other members of my team. Let me know if you have any questions as you complete the form.
Please take a moment to record the following email address as the new primary contact method for appointment inquiry and correspondence; Kelli@lushandlather.co By checking the box, you are stating that you understand that texting will no longer serve as the primary contact method, and that, long story short, you're "in".
Please take a moment to search "Kelli's VIP Client Chat" on Facebook (under "Groups", and request to "join".) This group will act as a virtual cancelation list, and will be updated with appointment options as they become available. By checking, you're starting that you are "in"
SERVICE RE-DO & RETAIL RETURN POLICY: I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 72 hours of your visit and I'm happy to correct the issue, within reason, with no additional charge. Should you make a retail purchase that you are unhappy with, I will accept retail exchanges at full credit for 30 days.
LATE POLICY: If you are 15 minutes or more late to your appointment, I may have to modify the services I am able to offer (i.e. not have time to blow-dry, etc), or respectfully ask that we reschedule. By checking, you're "in".
FUTURE APPOINTMENT CANCELLATION POLICY: In order to continue providing the best possible scheduling options to my guests, I do require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours notice, a $15 per service cancelled fee does apply and will be due before a new appointment is scheduled. By checking, you're "in"
High Five! You did all you need to do for the day!